REFUND / EXCHANGE POLICY

Product Return / Exchange Policy:

“MG Retails” is dedicated to provide you the best in class experience, even in the event of dissatisfaction. In case, any Associate(s) / Customer(s) / Distributor(s) is not satisfied with any “Product(s)”, which may be due to any manufacturing or packaging defect, the Associate(s) / Customer(s) / Distributor(s) can return / exchange “the Product” within 30 days from the date of Purchase / Payment, whichever is earlier.

1. Process of Return / Exchange:

The Associate(s) / Customer(s) / Distributor(s) can Return / Exchange “the Product(s)” by simply contacting the Distributor / Company from whom they had purchased the same, within 30 days from the date of Purchase / Payment, whichever is earlier. All they have to do to Return / Exchange “the Product(s)” is to provide a valid reason and return the said “Product(s)”.

2. Obligations:

a. Obligations of the Associate(s) / Customer(s) / Distributor(s) who is returning “the Product(s)”: Following are the obligations to be fulfilled for successful Return / Exchange of “the Product(s)”

• To fill & submit the Product Return / Exchange Form with reasons for return
• To submit the copy of invoice issued while purchasing “the Product(s)”
• To return “the Product(s)” for which the Return / Exchange has been asked for
• Return / Exchange to be requested strictly within 30 days from the date of Purchase / Payment, whichever is earlier

b. Obligations of the Distributor / Franchisee, who is processing the return / exchange of “the Product(s)”: It would be the obligation of the Distributor(s) / Franchisee Partner to satisfy the need of the Associate(s) / Customer(s) / Distributor(s) for Return / Exchange of “the Product(s)” against money / Product(s).

c. Obligations of the Company in the event of processing the return / exchange of “the Product(s)”: It would be the obligation of “the Company” to replace the exchanged Product(s) free of cost or if the Distributor(s) / Franchisee Partner does not want the same Product(s), “the Company” will issue a cash voucher of the equivalent amount of returned Product(s), which can be used by the Distributor(s) / Franchisee Partner for purchasing “the Product(s)” of their choice; from any of the Company Owned / Franchisee Stores or the online portal of “the Company”.

3. Terms & Conditions:

In addition to all above mentioned, following terms & conditions would also apply for any Refund / Return / Exchange.

a. The Associate(s) / Customer(s) / Distributor(s) must return “the Product(s)” in acceptable condition.

b. The Associate(s) / Customer(s) / Distributor(s) must not have received any Payout / “Consideration in Kind” from “the Company”.

c. In case, “the Company” has processed / remitted / transferred any Payment / “Consideration in Kind” to the Associate(s) / Customer(s) / Distributor(s) , his / her claim for Refund / Return would not be entertained. Such Associate(s) / Customer(s) / Distributor(s) would only be eligible for Exchange of “the Product(s)” & not Refund / Return.

d. In case, the Associate(s) / Customer(s) / Distributor(s) has received any cash-back / chargeback from the Payment Gateway Operator / Bank due to any technical / general reason, the Associate(s) / Customer(s) / Distributor(s) must refund the same amount to “the Company” within 48 hours of chargeback.

The Refund / Exchange Policy are designed by “the Company” to ensure that the Associate(s) / Customer(s) / Distributor(s) are buying “the Product(s)” wisely.

For further details, you can write to us on support@mgretails.com or call us on the customer helpline numbers.

Note: For definitions of different terms used in this document, you are requested to please visit“My Definitions”.